Where luxury, vintage, and passion meet
Shipping and Returns
DELIVERY
Carefully packaged & shipped
A special item deserves a careful journey to its new owner.
That's why we pay great attention to safely packaging every order.
We ship via DHL Secured shipping and aim to dispatch your order within 3 business days of payment receipt.
Once your order has been dispatched, you will receive a track & trace code if available.
The current shipping costs will be displayed during checkout and are borne by the customer.
Check your delivery address
The customer is responsible for correctly entering the delivery address.
Therefore, before completing your order, carefully check your name, street, house number, postcode, city, and country.
If a package cannot be delivered due to incorrect or incomplete address details and is returned to us, the costs for a new shipment may be borne by the customer.
When a package does not arrive
Has your order not arrived or does something seem to have gone wrong during transit? Please contact us as soon as possible.
If necessary, we will initiate an investigation with the carrier.
The carrier may require additional information or a statement from the recipient for this.
We will guide you as best as possible through this process and handle the situation in accordance with applicable legal regulations.
RETURNS
Right of withdrawal
Of course, we hope you are completely in love with your new Daani piece.
For an online purchase, as a consumer, you generally have the legal right to withdraw from the agreement within 14 days of receipt without stating reasons.
Would you like to make use of this right? Please let us know within the statutory period via:
info@swagliving.nl
Preferably include your name and order number.
After your withdrawal notification, you then have a maximum of 5 days to return the item to us.
Handle your item with care
A designer bag may be viewed and assessed during the cooling-off period as you would reasonably do in a physical store.
We ask you to handle our items with extra care. Many of our pieces are vintage, valuable, and sometimes rare.
Do you want to retain the possibility of returning your purchase? Then do not use or wear the item outdoors and avoid perfume, make-up, moisture, dirt, or other new signs of use. The purchase can only be returned if the security tag is still attached to the bag. If an item is returned with visible signs of use, or if the security tag has been removed, damaged, or is no longer attached in the original manner, we may reject a return or charge for loss of value.
Daani Security Tag
To protect our collection and our customers, our items come with a Daani Luxury Bags Security Tag. Only remove this security tag if you are sure you want to keep the item. Do you want to return the item? Then this security tag must be attached to the item in its original manner. Please ensure that this security tag is not damaged or removed, or attached in a different way than how you received it. Returns will only be accepted if the original security tag is undamaged and attached to the item in the same way.
If an item has been used more than necessary to assess it and has consequently demonstrably decreased in value, an appropriate reduction in value may be applied in accordance with legal regulations. Each return is carefully and individually assessed.
Returning items
Do you want to return a purchase? Please contact us via:
info@swagliving.nl
Please indicate that you wish to exercise your right of withdrawal. After your notification, you will receive the return instructions and the correct return address.
We ask you to package the item carefully and securely.
The costs for returning are borne by the customer. We advise sending the return insured and with track & trace. The return is at the customer's own risk. If a return shipment is lost, the responsibility lies with the customer. If the item is lost or damaged during the return shipment, Daani Luxury Bags is not responsible or liable for this. So make sure you are well insured.
Due to the value of our designer items, we strongly recommend sending returns with:
- track & trace;
- sufficient insurance;
- a shipping receipt.
Keep your shipping receipt until we have confirmed that your return has been fully processed.
Please note: returns sent without prior notification or sent to an address other than the specified return address will not be processed.
Refund
After a valid withdrawal, we will refund the amounts that we are required to refund according to applicable law. We will do this within 14 days of receiving the return shipment at the latest.
The refund will generally be made via the same payment method used for the original purchase, unless otherwise agreed.
We may delay repayment until we have received the item or until you can prove that you have returned it, whichever occurs first.
Loss of value
We understand that you want to inspect an item thoroughly at home. At the same time, we want to ensure that any returned designer item can be offered again in the same condition.
If an item has been used more than necessary during the cooling-off period to assess its nature, characteristics, and functioning, and has consequently decreased in value, we may – to the extent permitted by law – charge an appropriate reduction in value.
This may be relevant, for example, in the case of new damage, stains, odors, or clear signs of wear and use that were not present upon receipt.